Refund policy

All sales are final. We do not accept returns due to the handmade nature of our products. You cannot return an item once you receive it.

Damages and Transit Issues

Inspect your order as soon as it arrives. Contact us at contact@ghebdezigns.shop if the item is defective or damaged. Include your order number and clear photos of the damage.

We may issue a refund in specific circumstances where a product is damaged during transit. We only consider these refunds if shipping insurance does not cover the damage. We review each request individually to determine if it qualifies for a refund.

European Union 14 Day Cooling Off Period

If we ship your order to the European Union, you have the legal right to cancel or return your order within 14 days. You do not need a justification for this specific return. To qualify, the item must be in the same condition that you received it. It must be unused and in its original packaging. You must provide the receipt or proof of purchase.

Refunds

We will notify you after we evaluate your damage claim. If we approve your refund, you will receive the money on your original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund to your account.

Non-returnable Items

We do not accept returns on sale items or gift cards. Contact us if you have questions about your specific order.